Privacy Policy & Terms and Conditions
Effective Date: February 18, 2025
Carolina Painting & Pressure Cleaning, Inc. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit our website (the “Website”) or use our services. We adhere to the South Carolina Privacy of Personal Information Act and other applicable laws, including those related to SMS/TCR registration. This Privacy Policy is designed to comply with applicable privacy laws and regulations.
1. Information We Collect
- Personal Information: Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, such as name, postal address, email address, telephone number, IP address, and any other information defined as personal or personally identifiable information under applicable law, including South Carolina law.
- Non-Personal Information: Information that does not identify you individually, such as usage details, internet connection information, and information collected through cookies, web beacons, and other tracking technologies.
We collect this information:
- Directly from you: When you provide it to us, such as when you fill out forms, register an account, make a purchase, or contact us.
- Automatically: As you navigate through the Website.
- From third parties: Such as business partners or service providers.
2. How We Use Your Information
- Providing Services: To provide you with the services you request, including processing transactions, fulfilling orders, and responding to inquiries.
- Communication: To communicate with you about your account, our services, and promotional offers (with your consent, where required by law).
- Improving the Website: To analyze Website usage, identify trends, and improve the Website’s functionality and user experience.
- Legal Compliance: To comply with applicable laws and regulations.
- SMS/TCR Registration and Messaging: If you opt-in to receive SMS messages from us, we will use your phone number to send you those messages. We will comply with all applicable Telephone Consumer Protection Act (TCPA) regulations and CTIA guidelines. This includes providing clear opt-out instructions in every message. We will also use your information for TCR registration as required by CTIA guidelines. SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes
3. How We Share Your Information
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, and customer service. We require these vendors to protect your information and only use it for the purposes we specify.
- Legal Authorities: When required by law or legal process, or to protect our rights or the safety of others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
- Affiliates: With our affiliated companies for the purposes described in this Privacy Policy.
We will not share your personal information with third parties for their marketing purposes.
4. Your Choices
- Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of the Website.
- Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the unsubscribe link in our emails or contacting us directly.
- SMS Messages: You can opt-out of receiving SMS messages by replying “STOP” to any message you receive.
5. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child under 13 has provided us with personal information, please contact us.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and notify you as required by applicable law.
8. Contact Us
Carolina Painting & Pressure Cleaning, Inc.
214-C Bickley Road
Lexington, SC 29072
803-957-4567
info@changemypaint.com
Terms and Conditions
SMS Terms & Conditions
1- SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Carolina Painting and Pressure Cleaning, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Example: “Hello, this is a friendly reminder of your upcoming appointment with the painting consultant at your home in 1 hour.: Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your project.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Carolina Painting and Pressure Cleaning in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 803-957-4567.
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.
Message frequency may vary